COVID-19 is affecting our services. Find out more here.

COVID-19 is affecting our services, but we’ll be back soon to help you fly with confidence. Find out more here.

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Our UK call centre is open

7 days a week

+44 203 384 6677

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Help & Support

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Check-in your bags from home

Enjoy contactless, bag-free air travel

From £9

  • Your bags securely delivered to the plane
  • Avoid airport queues for a safer journey
  • Free cancellations and amendments
Let's go!

How home bag check-in works

  • Book a collection slot

    Choose a timeslot that suits you on the day of travel, or the day before you fly

  • Bag pick up

    We'll come to your doorstep to verify your documents and seal your bags in front of you

  • Travel safe

    Travel to and through the airport without baggage. No more queuing to drop your bags.

  • Collect at destination

    Simply collect your bags from the carousel when you land

  • We deliver your luggage to the airport, scan it and put it on the plane

Trusted by world class airline partners

Choose your airline to get started

Bag deliveries since 2017

Total peace of mind

We've got you covered

  • 7-day UK Customer Support
  • Track your bags in real-time
  • Bags sealed and monitored 24/7
  • Bags insured throughout
  • Free cancellations or amendments
  • Digital bag tag receipts
  • Airline and regulator approved
  • Convenient collection slots


Security & Wellbeing

Our service is built with safety in mind

  • Our drivers wear face masks, and sanitise their hands and phones before and after every collection.

  • Bags are individually sealed, secured, monitored 24/7, and trackable. We’ve never lost a bag.

  • Our friendly staff are trained and vetted to airport security standards, and deliver outstanding customer service.

  • Our security and data processes are scrutinised and fully approved by our partners, as well as UK, EU and US regulators

  • Service Rating

    4,508 reviews

    What people are saying about us

    Find out why our customers love using AirPortr

    Meet Susie & Gerry
    Meet the Rutherford family
    Meet Stella

    Find out why so many people are using AirPortr to ditch their luggage and travel smarter

    Book your collection

    Frequently asked questions

    Are you currently operating?

    Given the extensive travel restrictions now in place across the world, as well as our duty of care to employees, AirPortr is not currently operating services during this period of disruption. We’ve been very busy behind the scenes, using this time to invest in transformational, next-generation products.

    We're continually evaluating the travel landscape and liaising with our airline partners on the feasibility of resuming operations. Given the short-term uncertainty around travel restrictions, we're currently accepting bookings for flights from 15th March 2021. Should the travel landscape improve before then, this date may be brought forward.

    If my travel plans change or are cancelled due to COVID, can I get a refund?

    Yes, you can cancel or amend your booking for free up to three hours before your collection.

    If you cancel your booking, you'll receive a full refund within 5 working days.

    When can you pick up my bags?

    You pick your slot, and most customers choose the evening before or morning of their flight. Our drivers operate from 6am to 10pm 7 days a week and we offer a 1 hour or 3 hour pickup slot.

    As we need you to be checked-in online with your airline, your slot choice will be limited with this in mind.

    What happens on the day?

    Before your timeslot, we'll send you a link to track your driver's ETA. When we arrive, we check all passengers are present with their passports and boarding passes, seal your bags and take them off your hands.

    Our driver will hand you their device and you will confirm details such as your flight details and that you have no Dangerous Goods.

    From this point on, your bags are considered fit for air travel, so you can enjoy a stress-free trip to and through the airport.

    Do you cover my region?

    We currently only operate in the UK.

    Use our postcode checker to see whether we cover your area.

    Can I check in buggies, skis, bikes, large items, etc...?

    We'll take anything, from suitcases to prams, golf clubs to bike boxes. Just make sure you are within your airline luggage allowance.

    With certain airlines (i.e. BA), you get additional free allowance for car seats / etc, and this will be honoured by the airlines.

    Items which the driver deems to be over 32kg or not fit for travel (i.e. loose contents) may not be accepted for collection, and this is at the driver's discretion.

    How many bags can I take?

    We'll take as many bags as you'd like, but make sure you are within your airline allowances (number of items, weight and dimensions) so we can check-in the bags for you.

    Items which the driver deems to be over 32kg or not fit for travel (i.e. loose contents) may not be accepted for collection, and this is at the driver's discretion.

    What happens if I have a stopover?

    We check-in your bags to your final destination on your airline ticket, but in some countries (including the USA and South Africa), you need to self transfer your bag through customs onto your domestic flight.

    For instance, if you travel to Chicago via JFK, you must pick-up your bags on the carousel in JFK and put them on the domestic carousel to Chicago.

    Do you offer a return service from the airport to my home?

    Not at the moment.

    But we're hard at work developing a new, industry-leading product for arriving passengers.

    Subscribe to our newsletter and we'll keep you posted!


    Travel. Simplified.

    COVID guidelines confusing you?

    Check-in bags rather than taking hand-luggage. But avoid queues and check-in areas.

    We're all a little confused. With AirPortr, simply take bags out of the equation.

    • "Future passenger operations have to minimise touchpoints in the airport and the chance of queues”

    • “Travellers will avoid human contact using technology, making the airport check-in process obsolete”