Find out why so many people are using AirPortr to ditch their luggage and travel smarter
Book your collection
SAFETY AND SECURITY
Safe and secure
Our service is built with safety in mind, and take the following precautions:
We scan and seal your bags in front of you when we pick them up and they remain sealed until delivered back to you.
Your bags are monitored by CCTV and locked in our secure storage facility, which is monitored at all times.
All our staff are thoroughly background checked and vetted and our vehicles are locked at all times when in service.
All bags are tracked through the process, including tracking your delivery driver as they reach your address.
SAFETY AND SECURITY
Safe and secure
Our service is built with safety in mind and we take the following precautions:
Every bag is sealed in front of you and scanned with a unique code, which is verified at the airport before the bags go on the plane
Your bags are monitored by CCTV and locked in cages within our secure storage facility, and our vans kept locked at all times
We xray and weigh your bags at our processing centre, and let you know the weight of each item
All of our staff are thoroughly background checked and vetted to the same airport standards
Frequently asked questions
When can you deliver my bags?
When you choose! If you have a morning flight, we'll deliver them same or next day, and if you have an evening flight it'll be the next day or beyond.
What happens on the day?
We seal up your bags in front of you, ask you to sign for them and then you enjoy a stress-free trip home from the airport. We'll deliver your bags back at the time you choose.
Can you take buggies, bikes, large items, etc...?
We'll take anything the airline would, yes.
How many bags can you take?
We'll take as many as you'd like us to carry!
When can you pick up my bags?
You pick your slot, and most customers choose the evening before or morning of their flight. Our drivers operate from 6am to 10pm 7 days a week and we offer a 1 hour or 3 hour pickup slot.
As we need you to be checked-in online with your airline, your slot choice will be limited with this in mind.
What happens on the day?
Before your timeslot, we'll send you a link to track your driver's ETA. When we arrive, we check all passengers are present with their passports and boarding passes, seal up your bags and take them off your hands.
Our driver will hand you their device and you will confirm details such as your flight details and that you have no Dangerous Goods. From this point on, your bags are considered fit for air travel, so you can enjoy a stress-free trip to and through the airport.
Can I check in buggies, skis, bikes, large items, etc...?
We'll take anything, from suitcases to prams, golf clubs to bike boxes. Just make sure you are within your airline luggage allowance.
With certain airlines (i.e. BA), you get additional free allowance for car seats / etc, and this will be honoured by the airlines.
Items which the driver deems to be over 32kg or not fit for travel (i.e. loose contents) may not be accepted for collection, and this is at the driver's discretion.
How many bags can I take?
We'll take as many bags as you'd like, but make sure you are within your airline allowances (number of items, weight and dimensions) so we can check-in the bags for you.
Items which the driver deems to be over 32kg or not fit for travel (i.e. loose contents) may not be accepted for collection, and this is at the driver's discretion.
What happens if I have a stopover?
We check-in your bags to your final destination on your airline ticket, but in some countries (including the USA and South Africa), you need to self transfer your bag through customs onto your domestic flight.
For instance, if you travel to Chicago via JFK, you must pick-up your bags on the carousel in JFK and put them on the domestic carousel to Chicago.
Do you offer a return service from the airport to my home?
Yes - it's called City Delivery. When you book, just put your departure airport as the one you come from, and the arrival airport as London/Manchester. We'll deliver your bags either the same day or day after your flight, depending on what time you land.
Going away somewhere?
CITY DELIVERY
And when you return to the UK...
Flying out of the UK?
You can still travel light
You can still travel light
Leave the stress of lugging bags around to us, we can pick up from your address and put it on the plane for you.
We bear the burden of travel so you can fly without worry and without weight.
Our City Delivery service allows you to drop your bag to one of our team at the airport and they will deliver it to your home, hotel or business.
Start your trip as soon as you land, instead of spending time and effort ferrying luggage.
Deliver to any London address from Heathrow or Gatwick
Deliver to to Manchester, Liverpool and the North West from Manchester Airport
Don’t sweat carrying your luggage
Perfect when you have other plans after you land
Your choice of 1 hour delivery slot
All bags securely sealed at drop off
Up to 3 nights’ storage free
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