Creating a seamless,
safer and more sustainable
future for air travel
Our doorstep-to-destination baggage management
platform connects airline, airports and people
Travel has a problem. Baggage
It create slower, harder, more stressful journeys
for passengers and it requires resource-intensive,
costly processes for operators.
Baggage inhibits the contact-free,
seamless airport journeys that
passengers are looking for
Airlines and airports are doubling
down on the digitisation of passenger
processes. But if they’re carrying bags,
customers will still need to interact with
people or machines in the check-in hall
Passenger guidelines and
manual processing lead to space constraints, and over-crowding
Passengers are advised to arrive
early, to preference check-in over
cabin-baggage, and to endure time-
consuming & manual processing of
COVID-tests by check-in staff.
Baggage constrains airport terminal capacity,
and creates operational
inefficiencies
Terminal capacity is constrained by
the need for inefficient, large-scale
processing of passengers and their
bags, particularly at peak times.
As long as passengers are laden with bags, airports will struggle to meet sustainability targets
Reducing reliance on vehicles is a strategic
goal for operators, but tackling public
transport with baggage is too cumbersome
for most passengers to consider.
processing times have ballooned to
3 hours during peak time, with travel
volumes at only about 30% of pre-
COVID-19 levels. The greatest increases
are at check-in and border control.
OUR SOLUTION
We’re making air travel
contact and bag-free
airport to you
for you. We do identity checks,
reservation checks, and seal your
bags on your doorstep in a few
short minutes. That’s it. See you
on the other side!
to the hotel
your flight, and we send you
digital IATA receipts. After
landing, we clear them through
Customs, and deliver them to
your hotel within four hours.
home again
do it all over again. No dragging
bags around, no airport queues,
no waiting at the carousel. We
provide a seamless, pain-free
return home!
Our platform works hard so you don’t have to
Hiding enormous complexity beneath the surface, our
platform orchestrates the end-to-end service delivery, and
an outstanding customer experience.
- Built for scalability
- Azure hosted
- Plug’n’Play
Customer acquisition
& e-commerce
Our platform sources customers directly from our trusted airline partners around the world, directing them to our world-class, localised, native booking experience.
A fully configurable pricing and policies engine optimises service levels at a customer level, ensuring an efficient operation and unit profitability.
Our aggregated customer data feeds omni-channel, automated growth marketing & re-targeting campaigns.
Service delivery
Behind the scenes, our fixed-workflow agent App ensures adherence to regulatory requirements and individual airline/airport SOPs, every single time.
Unique integrations with airline DCS and technology providers facilitate positive ID checks, fully mobilised IATA bag tagging, and Customs e-declarations.
These come together to create a secure, efficient, seamless customer experience, right out of the box.
Integrated communications
Customers are kept up-to-date at every stage via SMS and email, whilst access to their personalised bag-tracking web-app means they can check the status of their bags at any time.
From real-time driver tracking and digital IATA baggage receipts, to multi-lingual Customer Service - customers feel in-the- loop and in control.
Audit, compliance and
analytics
Our product is built around secure, regulator and partner-approved SOPs - from the ground up. These are configurable by location, and guarantee that our services remain safe, secure, and trusted - every single time.
Our platform manages bag security, sealing & identification, passenger reconciliation, and chain of custody - from start to finish..
This is joined up in a data-rich audit trail where every interaction is tracked.
BENEFITS
Off-airport processing creates tangible
value, across the supply chain
Paid for by passengers, and requires no CAPEX to
implement. We reduce operational costs, improve
efficiency, and generate ancillary revenue.
21% increase in
ancillary revenue
21% increase in ancillary revenue per bag
sold whilst improving NPS, the departure
experience, and driving customer loyalty
12% capacity gain with
bags delivered into HBS
12% capacity gain with bags delivered into
HBS at off-peak times. Increase passenger
throughput of existing infrastructure.
8% reduction in landside
check-in volumes
8% reduction in landside check-in volumes,
leading to resource and cost efficiencies, and
better on-time performance.
+90% utilisation of
bag delivery couriers
+90% utilisation of bag delivery couriers. No
more empty-leg journeys back to the airport.
