For this itinerary, we currently offer only the departure service - we collect your bags from your address, check them into your flight, and you retrieve them at the baggage carousel at your destination. Click here to view the locations where arrival service is available.

We’ll accept anything that complies with your airline’s hold baggage policy. Whether it’s sports equipment, baby items or out of gauge items, as long as your airline accepts it, we can check it in for you. Just remember you need to make sure your luggage is under 32kg to be accepted and check with the individual airline to make sure items are not prohibited or restricted.

Only one booking is required, as long as all the checked-in bags belong to passengers on the same flight reservation.

For most airlines, it’s just the lead passenger on the Airportr booking that needs to be present when we bags are collected. However, some airlines will require everyone to be present. Please check your booking confirmation email for more information.

If collection occurs within the check-in window, everyone traveling with bags will need to be checked in and have their boarding passes and passports ready for the driver to scan upon arrival. If collection occurs before the check-in window opens, only passports are required.