Terms and

Standard Terms and Conditions

Information about us

We operate this website and are responsible for the provision of the Services. We are Airportr Technologies Limited, a company registered in England and Wales under number 08119088 and with our registered office at WeWork 1 Mark Square, EC2A 4EG, United Kingdom. Our VAT number is GB158621790.

We can be contacted by email at support@portr.com.

Terms and Conditions

These Terms apply to your use of this website and our Services. Please take a few minutes to read these Terms carefully before you use our website and our Services. If your Booking was made on your behalf by a third party then your continued use of our Services means you agree to these Terms.

If you do not accept these Terms, please do not use our Services and, if you have a Booking that has been made on your behalf and you do not agree with any of these Terms, please exercise your right to cancel your Booking.

All capitalised terms within these Terms have the meaning given to them at Section 15 below.

1. Your Booking

1.1. Your Booking is only confirmed at the point at which we send you an e-mail confirmation to the email address that you provided when you made the Booking. Upon us sending you an email confirmation, a contract will be formed between us based which incorporates both these Terms and the details of your Booking as is set out in the email confirmation.

1.2. We reserve the right to decline any Booking. If we do so we will send you an email notification to that effect. We have no obligation to provide you with any reasons for such a cancellation.

1.3. We will endeavour not to cancel or change your Booking once it has been accepted. However, from time to time it may be necessary and we reserve the right to do so in accordance with these Terms. Where we have to make a cancellation or a change, we will let you know.

1.4. You must provide us with a valid contact telephone number and email address in order to ensure that we can contact you in relation to your Booking. In the event that we are unable to contact you using the details that you have provided then we may cancel your Booking with immediate effect.

1.5. You must ensure that all information, included payment card details, are correct, valid and up to date from the point that you submit your Booking to us and the time the Services are completed. Failure to do so may result in us being unable to provide the Services in respect of your Booking and may result in us cancelling your Booking with immediate effect.

1.6. If your Booking is for Departure Services, the terms set out in Schedule A shall also apply to your Booking.

2. Becoming a registered user

2.1. If you choose to become a registered user you must provide us with your email address and a password. You must treat your password as confidential, and you must not disclose it to any other person or entity.

2.2. You acknowledge that your account is personal to you and you agree not to provide any other person with access to your account.

2.3. You agree to notify us immediately if you learn of any unauthorised access to or use of your account or in the event that your password is compromised or any other breach of security occurs which relates to your account.

2.4. We have the right to disable or delete your account at any time in our sole discretion and block you from accessing your account area.

3. Price and payment

3.1. The price of the Services is calculated in accordance with the Price List. Approximate price estimates can be obtained by using the pricing calculator function on our website, and you will be presented with a price for the Services that you require during the course of making your Booking on our website.

3.2 We reserve the right to change our prices at any time, but price changes will not affect any confirmed Bookings unless there is an error in the pricing for your Booking. If our prices change between the point that you submit your Booking to us and when we accept your Booking then we will contact you to discuss before we accept your Booking. Our prices include local VAT or any other applicable sales tax unless we have indicated otherwise.

3.3 We reserve the right to pre-authorise a nominal amount to your payment card at or prior to the Scheduled Time. This is to ensure that your card details are valid at the time of collection and that we are able to recoup any Excess Baggage Charges that you may incur or be charged by your airline, if required, as described in Section 4.

3.4 We require payment for the Services to be made in full in advance at the time of the Booking. We accept payment by credit card, debit card or any other payment system that may be indicated on our website. Your payment details must be provided at the time that you make your Booking or the Booking may not be accepted by us.

3.5. Redemption of any loyalty rewards, voucher codes or referral credits can only be applied to a Booking at the time that the Booking is made and shall have no cash value and cannot be transferred.

4. Excess baggage

4.1 It is your responsibility to understand and comply with your airline’s baggage allowance policy. You are responsible for paying all Excess Baggage Charges and for the results of any failure to comply with your airline’s policy.

4.2. In the event that you have provided us with a Bag to check-in with your airline on your behalf that is subject to any Excess Baggage Charges:

4.2.1 we will pay the Excess Baggage Charges on your behalf, in order to ensure your Bag is checked-in successfully;

4.2.2 we will recoup any Excess Baggage Charges from you via an automated re-charge to your payment card and, for the avoidance of doubt, we will recoup from you only the Excess Baggage Charges which are charged by your airline. No handling fees will be applied by us;

4.2.3 we will send an email to you detailing the Excess Baggage Charges processed on your payment card and shall, on request, provide you with a copy of the airline Excess Baggage Charge receipt;

4.2.4 In the event that the automated re-charge process is unsuccessful: we will contact you to request an alternative form of payment; You must provide this alternative form of payment to us without delay, and in any event, within 10 calendar days of the original Excess Baggage Charges payment; and In the event that an alternative form of payment is not provided within 10 calendar days of the original Excess Baggage Charges payment, we reserve the right to refer the case to a debt collection service, and

4.3 You acknowledge and agree that we do not have any control over the Excess Baggage Charges and you agree not to dispute them with us. Any disputes, disagreements or requests for refunds in respect of any Excess Baggage Charges must be directed to your airline.

5. Our responsibilities

5.1. We shall ensure that the Services are provided with reasonable skill and care.

5.2. Subject to Section 10 (Events outside our control), if we fail to deliver the Bag to your airline in time for your flight departure as a result of our own act or omission and the Bag consequently misses your flight that you indicated to us in your Booking then we will ensure that the Bag is sent on to you at your final ticketed destination.

5.3. We will only accept and deliver the Bag to the person that we reasonably believe to be you or the owner of the Bag (as applicable).

6. Your responsibilities

6.1. You must remain present at the Collection or Delivery Address (as applicable) at the Scheduled Time until the Bag is collected by us.

6.2. In the event that you are not present when we arrive:

6.2.1. Upon arrival, we will wait for you at the Customer Collection Address for a maximum of 20 minutes. We will notify you in advance by email of our driver’s likely arrival time. The initial 10 minute wait time is free of charge but thereafter a £2 per-minute (or the equivalent in local currency) wait time fee will be incurred. The fee will be charged for every minute until such time that our driver has collected the Bag and departs, or where the maximum waiting time of 20 minutes is reached, at which point our driver will leave.

6.2.2 If the maximum 20 minutes wait time is exceeded, your Booking will be cancelled without refund and you will be charged for any waiting charges.

6.3. By submitting a Booking, you are confirming to us that:

6.3.1. You own the Bag or you have authority to deal with the Bag and you were solely responsible for its packing and for its contents;

6.3.2. The Bag contains no Prohibited Items. For a list of your items that your airline deems to be Prohibited Items we recommend that you visit their website or contact them directly;

6.3.3 Your bag weighs less than 32kg. In the event that we accept any Bag that is subsequently found to weigh over 32kgs, that Bag will need to be repatriated to you, and you will be liable for any additional charges as per Section 7;

6.3.4 You have provided us with a valid Customer Collection Address and/or Customer Delivery Address (as applicable);

6.3.5. All information that you provided upon making your Booking was accurate and, in the event that there are any changes prior to the Scheduled Time, you will notify us of such changes;

6.3.6 There is safe, legal, free parking in the vicinity of the Customer Collection Address or Customer Delivery Address, or where there is not you confirm that you are able to meet our driver at their vehicle with the Bag. If these conditions are not met, your Booking may be cancelled in accordance with Sections 10 and 12;

6.3.7. Notwithstanding any Additional Baggage Charges, you have no reason to believe that the Bag to be checked in on your behalf will not be permitted by your airline;

6.3.8. You will advise us of any last-minute amendments to your airline booking, including any changes to your flight, the cancellation of your flight or any relevant changes to your baggage allowances;

6.3.9. You have successfully booked to travel on the flight that you indicated in the Booking; and

6.3.10 You will provide relevant, valid and genuine documentation and photographic ID upon collection and/or delivery;

6.4. When handing over to or receiving your Bag from one of our representatives, you must have any documentation that we requested in any communications we have sent you or requested of you prior to the Scheduled Time available for presentation and validation.

7. Additional charges

7.1 In the event that we need to repatriate your Bag to you due to any failure by you to comply with these Terms or those of your agreement with your airline, we reserve the right to charge you a reasonable administration fee of up to £100, in addition to any other direct costs that we incur as a result of or relating to us repatriating your Bag to you. Events that may result in us repatriating your Bag to you include, but are not limited to:

7.1 In the event that we need to repatriate your Bag to you due to any failure by you to comply with these Terms or those of your agreement with your airline, we reserve the right to charge you a reasonable administration fee of up to £100, in addition to any other direct costs that we incur as a result of or relating to us repatriating your Bag to you. Events that may result in us repatriating your Bag to you include, but are not limited to:

7.1.1 your airline being unwilling to accept your baggage for check-in due to your non-compliance with airline policies;

7.1.2 you asking us to have your Bag repatriated to you at the Airport;

7.1.3 you choosing to cancel your Booking after the collection of your Bag; or

7.1.4 your Bag is deemed to present a security or safety risk either by us, your airline or any representatives of the Airport.

8. Security arrangements

8.1. As part of our security procedures, your Bag may be screened by our personnel or representatives.

8.2. Your Bag will not be opened or searched by our personnel or representatives without your consent, save where we are required to do so by any relevant border control forces, aviation authorities, the Police Forces, the military, any other regulatory or governmental authorities or airport operators.

9. Fair usage policy

We reserve the right to reject or subsequently cancel any uncompleted Bookings where we believe there to be mis-use of the Services by you or a third party related to you, including but not limited to any unauthorised resale of the Services for commercial gain.

10. Events outside our control

We shall not be liable for any failure to provide the Services or any loss or damage arising from any event outside of our control, or any act or omission of you or any third party including but not limited to any:

10.1. failure by you, your Bag or your airline to meet airport security requirements;

10.2. fnational or local disruption in ground or air network;

10.3. force majeure event beyond our reasonable control, including but not limited to a natural disaster or act of god;

10.4. actions of border control forces, aviation authorities, Police Forces, any other regulatory or governmental authorities or airport operators; or

10.5. failure by you to comply with any of your responsibilities or obligations under these Terms.

11. Your right to cancel

11.1. Booking cancellations must be made via your online account or directly through our customer services team.

11.2. A Booking cancellation is only deemed to have been confirmed and complete when you receive a cancellation confirmation email from us.

11.3. Cancellations must be received no less than two (2) hours or more before the Scheduled Time to be eligible for a refund. Where your cancellation request is not made in time, no refund will be paid to you.

11.4. In the event that you cancel your Booking in accordance with the terms of this Section 11, you will receive a full refund. You will receive your refund within ten (10) days of the date of your Booking cancellation confirmation email.

11.5. If you are a consumer in the United Kingdom or any country that is a member of the European Union, you have a legal right to cancel a Booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 at any time until the expiry of the 14th working day the day after the day on which the contract between us is formed, i.e. the point at which we issue an email confirmation in respect of your Booking.

11.6 Notwithstanding Section 11.5, if you commence use of the Services before the expiry date of the 14-day cancellation period you will lose your right to cancel the Booking.

12. Our right to cancel

12.1 We reserve the right to cancel your Booking at any stage prior to our collection of your Bag. We do not have any obligation to give you a reason for cancelling.

12.2 In the event that we need to cancel your Booking due to any reason outlined in Section 10 (Events outside our control), you will not have any automatic right to a refund

13. Data privacy

By accepting these Terms and making a Booking, you are also agreeing that we may process information relating to you in accordance with, and otherwise accepting the terms of, our privacy policy, which can be found at https://airportr.com/privacy-policy. Our privacy policy sets out details of how we use the personal information you provide to us or we otherwise obtain about you. If you make a Booking on behalf of any other person you must draw their attention to our privacy policy and ensure that they also agree that we may process information relating to them in accordance with it and otherwise accept its terms.

14. Our liability

14.1. It is your responsibility to ensure that your Bag is insured for transportation or in respect of the Services. We do not insure any Bag and we do not offer or sell any insurance services.

14.2. Subject to the terms of this Section 14, our liability to you for loss and/or damage caused by our negligence, breach of contract, breach of statutory duty or otherwise which arises out of or in connection with these Terms or the provision of or failure to provide the Services or their use by you shall be limited as follows:

14.2.1. we shall have no liability for loss of or damage to any Excluded Items or Prohibited Items;

14.2.2 in the event that your Bag or any of its contents is lost, delayed or damaged, we will reimburse you in accordance with our compensation policy as may be in force from time to time, provided that at all times our liability shall not in any event exceed £1,200 per person (or such higher figure as is equivalent to SDR 1131 under the Montreal Convention from time to time);

14.2.3 in relation to the Services generally (other than for a lost, delayed or damaged Bag as is set out at Section 14.2.2), our total liability to you in respect of each Booking shall not exceed £500.

14.3 Subject to Section 10 and 14.2, where a delay is outside of our reasonable control, in cases where the delivery of your Bag is delayed by more than 24 hours as a direct result of our failure to provide the Services in line with these Terms, we will reimburse you the reasonable cost of essential toiletries and essential clothing for every night that you are left without access to your Bag for up to a maximum of 3 nights.

14.4 We shall not be liable to you, whether in negligence, breach of contract, breach of statutory duty or otherwise, for any (i) indirect, special or consequential loss, (ii) losses arising from business interruption, (iii) wasted management time, (iv) loss of profit, (v) loss of revenue, (vi) loss of goodwill; or (vii) loss of data.

14.5 We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations under these Terms if the delay or failure was due to any circumstances beyond our reasonable control in accordance with Section 10 of these Terms.

14.6 We shall, in any event, have no liability in respect of any claim for a damaged Bag (including missing items), that is not notified to us by you in writing with sufficient detail as to the nature and amount of the claim within seven (7) days of the circumstances giving rise to the claim. You must then provide documentation supporting your loss within a further fourteen (14) days.

14.7 We shall, in any event, have no liability in respect of any claim for a damaged Bag (including any missing contents) where there is, in our opinion, insufficient evidence to show that the damage to the Bag was incurred whilst in our possession.

14.8 We shall, in any event, have no liability in respect of any claim for a lost or delayed Bag that is not notified to us by you in writing with sufficient detail as to the nature and amount of the claim within seven (7) days of you learning of the loss or delay to your Bag. You must then provide such documentation as may be requested (including but not limited to receipts, photos and proof of purchase) supporting your loss within a further fourteen (14) days.

14.8 Although we provide Services in co-operation with airlines, your airline is not responsible for our Services and has no liability, whether under or in connection with a Booking or otherwise, for our negligence, breach of contract or any other failure in connection with the Services.

14.9 You acknowledge that the limitations on our liability as set out in this Section 14 are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the prices charged.

14.10 Nothing in these Terms shall be deemed to limit our liability in respect of (i) death or personal injury caused by our negligent act or omission; (ii) fraud or fraudulent misrepresentation; or (iii) any other losses which cannot be excluded or limited by applicable law

15. Interpretation and Glossary

15.1 In these Terms, the following expressions shall have the following meanings:

“Airport” means the airport location associated with the Booking which Bags will be transported to or from as applicable;

“Bag” means any item (or items) of luggage owned by or otherwise under the care of you which are to be transported by us pursuant to these Terms;

“Booking” means your request for Services as evidenced by our records;

“Customer Collection Address” means the collection address confirmed by the Customer at the time of Booking for the collection of a Bag for delivery to the Airport;

“Customer Delivery Address” means the delivery address indicated in the Booking as being willing to accept delivery of the Bag;

“Coverage Area” means the area we service as is set out on our website;

“Departure Service” means where we accept a Bag from a Partner Airline for transportation, including the application of that Partner Airline’s destination bag tag and the entering the Bag into the relevant Airport baggage checking system in accordance with these Terms;

“Eligible Departure Airports” means the airports from which the Departure Service is currently available. Please see here for latest list of eligible departure airports;

“Excluded Items” means any fragile, delicate and/or high value items, including but not limited to electronic devices, precious stones, precious metals, watches, jewellery, glass, furs, china, art, antiques, artefacts, prescription drugs, fragile and perishable goods, human or animal remains, money, vouchers, travellers cheques, bearer bonds, bills of exchange, promissory notes, stamps, photographs, documents of title to property, bank, credit, pre-pay or other store cards with a cash equivalent value, spirits, tobacco and cigarettes and any other goods which the carrier may at its sole discretion deem to be valuable or which a reasonably prudent home contents insurance provider might expect to be notified of;

“Excess Baggage Charges” means any additional charges applied by your airline in respect of a Bag for any reason as may be determined by your airline in its absolute discretion, including but not limited to any charges applied as a result of your Bag exceeding your airline’s baggage allowance or any luggage dimension or weight restrictions;

“Intellectual Property Rights” means patents, registered designs, trademarks, utility models (whether registered or unregistered), applications for any of the foregoing and the right to apply therefore in any part of the world, any copyrights, design rights, data based rights, topography rights, know-how and all other similar equivalent rights arising or subsisting in any country of the world in relation to the website or any part of it;

“Partner Airline” means any airline which we have a direct contractual relationship with, as is set out on our website;

“Prohibited Items” means any items which are prohibited for air transportation from the Airport and/or by your airline or any other relevant regulatory or governmental bodies including, for the avoidance of doubt, any items which are of a potentially dangerous nature (including but not limited to firearms, replica firearms, fireworks, lithium batteries, acids, poisons, flammable liquids, explosives, matches, lighters, bleach, incapacitating spray, bleaching powders, weedkiller, radioactive materials, paint, firelighters, paint thinners, oil, vehicle parts or gas cylinders), items the possession of which is illegal in the country in which the Airport is located or where the Bag is ultimately to be transported to or via, any livestock and any foodstuffs or perishable items;

“Price List” means our price list that is in force from time to time and as may be set out on our website ;

“Scheduled Time” means the agreed time or time slot for collection or delivery as set out in the Booking;

“Services” means the collection or delivery of a Bag and, where appropriate, the provision of your Bag to your airline for the purpose of being checked in at the Airport;

“Terms” means these Standard Terms and Conditions incorporating the additional terms and conditions set out in the Schedules;

“We”, “we”, “Our”, “our”, “Us” and “us” means Airportr Technologies Ltd; and

“You”, “you” and “your” means any person who makes a Booking with us (whether directly or indirectly through our agents and whether made by you directly or by your agent or representative).

16. General

16.1   These Terms form the basis of the contract between us and you for the provision of the Services.

16.2    Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied other than expressly incorporated into the terms of our contract in writing.

16.3     No addition to, variation of, exclusion or attempted exclusion of any term of the Terms shall be binding on us unless in writing and signed by a duly authorised representative of us.

16.4     Each Section of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining Sections will remain in full force and effect.

16.5    We shall be entitled to exercise a lien over any property belonging to you (including retaining possession of any Bag) in our possession pending payment of any charges due to us.

16.6     You acknowledge that (other than in respect of information provided by you) the Intellectual Property Rights in and to the website and any rights to information, documentation, images and other material of whatsoever nature displayed on the website are our absolute property and/or the property of third parties contracting with us and you shall assert no right, title or interest in or to any such matter.

16.7    This website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from the website. You may only download to your personal computer for viewing purposes and print out a number of pages of this website for your personal use.

16.8    Termination or expiry of this contract shall be without prejudice to any rights and/or obligations of us and/or you which have accrued prior to the date of such termination.

16.9    A person who is not party to this contract shall not have any rights under or in connection with it.

16.10 We reserve the right to subcontract the performance of all or some of the Services to a third party or agent.

16.11 Any notice required or permitted to be given by either party to the other under these Terms, shall be in writing and may be given personally or sent by email or prepaid registered post to the other party at its registered office or last notified residential address. Any notice served by email shall be deemed delivered immediately and by registered post shall be deemed served 48 hours after posting to an address in the United Kingdom or five business days after posting to an address outside the United Kingdom. In proving the service of any notice, it will be sufficient in the case of a registered post letter to provide proof of delivery.

16.12 We reserve the right to amend these Terms. These Terms may be amended by us at any time by posting the amended terms on the website. The amended Terms will be effective upon the effective date indicated in respect of Services agreed after that effective date. We therefore recommend that you monitor the Terms from time to time.

16.13 We operate promotions from time to time and reserve the right to amend and withdraw any promotions at any time.

16.14 You must be over 18 years of age in order to make a Booking. If you are under 18, please do not use our Services.

16.15 These Terms shall be governed by and construed in accordance with the laws of England and Wales. If you are a business, these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland..


Departure Service terms and conditions

We provide the Departure Service subject to the Standard Terms and Conditions and the following additional terms and conditions (together the “Terms”):

1. Availability

1.1 The Departure Service is available on eligible flights with Partner Airlines departing from Eligible Departure Airports.

1.2 The Departure Service is currently only available if you wish to have your Bag picked up from a Customer Collection Address within the Coverage Area.

2. Booking

2.1 The Departure Service must be booked in the name of the person in whose name the flight booking with the Partner Airline is made.

3. Collection and Bag Acceptance

3.1 If you are using the Departure Services, you must check in online (or mobile device) with your airline prior to the Scheduled Time.

3.2 You must be present during Bag collection with your valid boarding pass available for presentation, and your passport (or, in the case of domestic flights, such other identification as may be accepted by the Partner Airline) used during the online check-in process, unless the airline policy is stated otherwise in your pre-collection communications.

3.3 If you fail to be in attendance during Bag collection, or you fail to produce a valid boarding pass and a valid passport (or in the case of domestic flights, such other identification as may have been accepted by the Partner Airline or us), then your Booking will be cancelled subject to the cancellation and refund terms outlined in the Standard Terms & Conditions.

3.4 If your journey includes a flight with another airline, please note that their baggage allowance and policies may differ. It is your responsibility to ensure the size and weight of their Bag is within their booked allowance.

3.5. Whilst our drivers may provide an indicative weight of your Bag at the Customer Collection Address, this is not using fully calibrated airport scales and it is for guidance purposes only. Compliance with airline baggage policy is the Customer’s responsibility and we will not be held liable for any subsequent Excess Baggage Charges applied by the airline.

4. Arrangements with Partner Airlines

5.1 We (and not the Partner Airline) are responsible for providing the Departure Service. The Partner Airline is not a party to our contract and has no liability to you in relation to the Departure Service until such time as they receive your Bag from us. Any queries, claims or complaints about the Departure Service should be made directly to us.

5.2 These Terms do not in any way affect the standard terms and conditions of the relevant Partner Airline which continue to apply to you when you travel with that Partner Airline.