Manage Booking

How this service works

Our Doorstep check-in service is easy to book, affordable, and simplifies your journey to and through the airport.

STEP 1

Book your pick-up

Book anytime - it's simple and only takes a minute. Choose a collection slot at a time that works for you, anywhere within our service areas.

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STEP 2

We arrive and pick up your bags

We come to your address at your chosen time, typically the day before you fly. Our friendly driver will check your ID, seal, secure and collect your bags.

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STEP 3

We check them in for you

We'll let you know via email and SMS when this is done, and you'll receive digital airline baggage receipts. Pick-up your bags in the normal way after landing, or use our arrival service to have them delivered to your door! (available on selected routes)

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STEP 4

You travel hands-free to the airport

Enjoy a hands-free journey to the airport, and skip the Bag Drop queues when you get there. See just how much easier it is to travel without baggage!

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With Airportr your bags are in safe hands

Everything we do is built around safety, security and reliability. We understand the trust that's placed in us by our customers, and take pride in the quality of our services.

Everything we do is built around safety, security and reliability.

01/04 Totally Secure

Totally Secure

Bags are individually sealed, secured, monitored 24/7, and trackable. Once collected, you’ll be able to track your bags anytime using a personalised tracking link and you will receive a digital bag tag receipt once your bags have been checked-in.

02/04 Trusted Team

Trusted Team

Our partner drivers are vetted to airport security standards, and deliver outstanding customer service. 96% of our customers rate our partner drivers 8/10 or higher.

03/04 Airline Approved

Airline Approved

Our processes are scrutinised and overseen by our airline partners, as well as UK, EU, and US regulators.

04/04 Always there for you

Always there for you

If you do need to speak to someone, our Customer Support team is there to help if and when you need them, 7 days a week, and always puts themselves in your shoes.

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Don’t just take our word for it

See what our customers are saying about us

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FAQ's

Take a look at some Frequently Asked Questions about our Departure service

The best way to check if AirPortr’s luggage collection and check-in service is available at your address and see the exact cost is to click “Get Price” at the top of the page. Once you enter your departure or arrival airport and select your flight, we’ll show whether we can serve your address, the available collection or delivery time slots, and the price. Alternatively, click on the map above (“Where we operate”) to see typical prices and service coverage areas for each airport.


Everybody travelling with AirPortr luggage pick-up service, will need to have bags checked in, and have their boarding passes and passports ready for the driver to scan when we arrive. Boarding passes can be printed or digital, but we will need to see physical passports.


For most airlines, only the lead passenger on the AirPortr booking needs to be present when bags are collected. All travelers in your party must be checked in, and you must have everyone’s physical passports and electronic boarding passes ready for verification. However, some airlines may require all passengers to be present at the time of luggage collection. Please check your booking confirmation for specific requirements.


We’ll accept anything that complies with your airline’s hold baggage policy when using AirPortr’s luggage transfer service. Whether it’s sports equipment, baby items, or oversized luggage, as long as your airline accepts it, we can check it in for you. Remember that each bag must be under 32 kg to be accepted, and always check with your airline to ensure items are not prohibited or restricted.


Depending on your flight and airline, AirPortr can collect your baggage up to 36 hours before check-in. Click “Get price” to see the available collection time slots for your specific trip and book the option that suits your schedule best.


Go to help center Contact support

Change of plans?

We know that flexibility is important. That's why every Airportr booking offers:

What can you do in Manage Booking?

  • View your booking
  • Amend your details
  • Add/remove bags
  • Cancel your booking
  • Track your driver
  • Upload your bag tags (Arrivals)
  • Complete customs declaration (Arrivals)