Our door-to-door service is available on selected routes, where we operate in both the departure and arrival airports. To see where we operate, take a look at the map above. To get started, click on ‘Get Price’ at the top of the page, and we’ll let you know which services are available on your trip.

Everybody travelling with bags will need to be checked in, and have their boarding passes and passports for the driver to scan when they arrive. Boarding passes can be printed or digital, but we will need to see physical passports.

For most airlines, it’s just the lead passenger on the Airportr booking that needs to be present when we collect the bags. All of your party must be checked in and you must have everybody’s physical passports and electronic boarding passes.

Once we collect the bags from your doorstep and check them in with your airline, you’ll receive an email and SMS. We’ll also send you a personalised tracking link which you can visit anytime to check on the latest status of your bags.

We’ll keep you updated via email and SMS on the status of your bags both during departure and post-arrival, all the way up until we deliver your bags to you in destination.

Yes. After you make a booking, we'll email you a link to a Customs 'e-declaration', where you'll need to confirm your baggage contains only personal, permitted goods. This process takes less than a minute to complete, and your form will be emailed to you for your records. You may be asked to present this to the authorities when clearing Customs.